Frequently Asked Questions How Can We Help You?
Find answers to the most common questions about our products, customization and ordering process.
Product & Order FAQs
How do I place an order with your company?
Contact us with your product requirements and quantity via email or WhatsApp. Our team will send a detailed quote within 24 hours, and guide you through sampling and production steps.
Do you offer custom design and OEM services?
Yes, we provide full OEM and ODM services including custom logos, colors, materials and packaging. Our design team can also develop new products based on your ideas and market needs.
Where are your factory and office located?
Our office is located in Yinzhou District, Ningbo, China. We partner with multiple verified factories in Zhejiang and Guangdong, selected for their quality standards and production capacity.
What payment methods do you accept?
We accept T/T bank transfer, L/C at sight and other common trade payment terms. Typically 30% deposit before production and 70% balance payment before shipment for bulk orders.Based on Client payment credit rating and level.Consult us for more info
Can you provide commercial invoices for customs?
Yes. We provide full commercial invoices, packing lists, and all required customs documents for every order — prepared accurately to ensure smooth clearance.
What products do you offer?
Bags, travel accessories, outdoor gear, fitness products, kitchenware, and daily general merchandise, plus full ODM/OEM customization.
Do you confirm compliance requirements for my market?
Yes. We confirm the relevant testing and documentation requirements for your country’s import policy and your specific products during the inquiry stage, so your shipment is compliant from day one. If special certifications or extra testing are required, we will inform you of the additional costs and lead time in advance.
Samples, MOQ & Packaging
Do you offer samples before mass production?
Yes, we provide samples for all our products. Complimentary samples are available for most in-stock designs with controlled value — contact your account manager to confirm your free-sample eligibility. The sample fee is refundable once you place a bulk order. For custom designs, sample production follows your specifications.
How long does sampling take?
Standard samples take 7–14 days. Custom samples with new molds vary by structure, typically 2–4 weeks — your account manager will confirm the exact timeline for your project.
Who covers the shipping cost for samples?
Buyers cover international shipping: please provide a freight-collect account or prepay the shipping fee. For our key account clients, sample shipping is free — contact your account manager to confirm your status.
What is your minimum order quantity (MOQ)?
Our standard MOQ is 3000 pieces per style for most products. For new brands or trial orders, we can offer flexible lower MOQ options — contact us to discuss your specific requirements.
Do you accept orders from individual customers?
We primarily serve B2B brand clients and retailers, but small trial orders from individual customers are also welcome. Contact us with your needs and we will check the best available options for you.
What packaging options are available for products?
We offer various packaging options including poly bags, hang tags, gift boxes and retail display packaging. Products should be stored in cool, dry conditions to maintain quality and avoid moisture damage.
What is your mass production lead time?
25-45 days after sample confirmation. Rush production available for urgent orders.
Customization & Quality FAQs
Can you customize with our logo?
Yes — colors, fabrics, designs, structures and packaging can all be customized to meet your quantity requirements. For mold-making, plate-making, color-matching and printing, we confirm all design and printing details with you before production, then send a digital confirmation or a physical sample for your approval. Specific requirements, minimum quantities and timelines — contact your account manager.
How do you control quality?
We manage quality through a structured process:
1. Compliance match — we match products to your country’s import policies and your specific requirements, and confirm certifications during inquiry.
2. Pre-production sample — quality and spec parameters are confirmed through a pre-production sample; production only starts after your approval, with our own pre-production sample signed.
3. In-line follow-up — regular production follow-up during manufacturing.
4. Final inspection — 100% final inspection before shipment with AQL sampling on standard orders.
5. Extra services — mid-production inspection and loading supervision are available as paid add-ons based on order type and value; inspection reports can be issued on request (included for key account clients).
6. Third-party testing — for specific factory-audit and testing requirements, we work with stable partner institutions such as SGS and BV; related policies and costs — contact your account manager.
More FAQs
What shipping methods do you offer?
Sea, air, express, and Amazon FBA direct delivery. We handle all documentation and customs clearance.
Do you provide one-stop logistics service?
Yes. If you don’t have a preferred forwarder or better shipping options, we can provide a one-stop quotation covering sea, air and express logistics as part of your order.
Do you offer sourcing / procurement agent services?
Yes. If you have order requirements without a sourcing team — or you already work with a factory but prefer to order through us — we can act as your sourcing agent. We evaluate factories on-site, follow up production and control shipment quality on your behalf, so you deal with only one contact. Commission is fixed — contact your account manager for details.